Glossary term
Glossary term
Product and Operations
In AI, an FAQ refers to pre-trained question-answer pairs used by virtual assistants to deliver fast, accurate responses to common queries without requiring full conversations or complex workflows.
Kore.ai XO Platform supports FAQ pairs that map common customer questions to canned answers.
Zendesk and Salesforce Service Cloud expose FAQ knowledge to AI assistants for instant deflection.
Intercom Fin pulls from FAQ articles to answer 50 percent of common support questions automatically.