Glossary term
Glossary term
Foundations
Conversational AI enables machines to interact with humans using natural language across text, voice, and messaging, combining language understanding, intent recognition, and dialogue management to automate support and execute tasks.
Kore.ai XO Platform and Cognigy.AI are enterprise conversational AI platforms used at Coca-Cola and Lufthansa.
Google Dialogflow CX and Microsoft Copilot Studio are widely adopted conversational AI builders.
Amazon Lex powers Amazon Connect contact-centre conversational AI for enterprises.