Glossary term
Glossary term
Memory and Retrieval
A knowledge task is when AI finds, understands, and delivers information like answering policy questions or summarizing documents. It relies on connecting to the right sources, retrieving relevant content, and presenting it clearly for accurate, helpful outcomes.
Kore.ai XO Platform Knowledge Tasks let bots answer questions grounded in connected document sources.
Microsoft 365 Copilot answers knowledge tasks across emails, files, and SharePoint pages.
Glean assistant runs knowledge tasks across Slack, Confluence, Jira, and Google Drive.