Glossary term
Glossary term
Product and Operations
A Dialog Task is a guided conversation path designed to complete a specific goal, like scheduling a meeting or checking an order, connecting user inputs to backend systems through logical, action-driven steps.
Kore.ai virtual assistants run Dialog Tasks for use cases like password reset, balance enquiry, and appointment booking.
Google Dialogflow CX flows are dialog tasks that move users through goal-oriented conversation states.
Amazon Lex bots define dialog tasks as intents with slot-filling and fulfilment Lambda functions.