Glossary term
Glossary term
Memory and Retrieval
A Knowledge Base is a centralized repository of information FAQs, how-to articles, documents, and internal guides that the AI can use to answer questions or support tasks. It is like the AI's internal library, helping it respond with consistent, approved information.
Zendesk Guide and Salesforce Knowledge are widely used knowledge bases connected to AI agents.
Confluence and Notion serve as enterprise knowledge bases that AI assistants index via connectors.
AWS Bedrock Knowledge Bases and Vertex AI Search provide managed RAG over enterprise knowledge bases.