Glossary term
Glossary term
Product and Operations
An Action Task is a predefined, trigger-based AI task that executes automatically, handling routine actions like notifications, record updates, or workflow launches instantly, without manual effort.
A Kore.ai virtual assistant runs an Action Task to update a ServiceNow ticket status when a customer confirms an issue is resolved.
In Salesforce Agentforce, an Action Task automatically logs a new contact in the CRM when a meeting is scheduled.
A UiPath workflow triggers an Action Task in Microsoft Teams to notify a manager when an expense report exceeds a threshold.