Glossary term
Glossary term
Foundations
An intent is what a user wants to accomplish, like resetting a password or checking a balance. Accurately detecting intent enables AI to determine the right response, action, or workflow to trigger.
Kore.ai XO Platform supports both ML and FAQ intents tied to dialog tasks.
Google Dialogflow CX uses intents with training phrases to route conversations.
Amazon Lex defines intents per skill with slot-filling for entity capture.