Glossary term
Glossary term
Evaluation and Benchmarks
A Confidence Score indicates how certain an AI is about its prediction or response, typically shown as a percentage, helping determine whether to proceed, seek clarification, or escalate to a human.
Kore.ai's NLU engine returns confidence scores for each detected intent to drive routing decisions.
Google Dialogflow CX exposes confidence scores per intent match for fallback configuration.
AWS Comprehend Medical and Comprehend return confidence scores for entity and PHI detection.