Glossary term
Glossary term
Evaluation and Benchmarks
AI Analytics encompasses tools and dashboards that monitor AI performance across interactions, intent detection, and resolution outcomes, helping businesses assess accuracy, identify bottlenecks, and optimize workflows for business goals.
Amplitude and Mixpanel offer AI analytics dashboards for tracking conversational AI deployments.
Kore.ai XO Platform includes AI analytics that report intent detection accuracy and fallback rates by channel.
LangSmith and Helicone provide AI analytics for LLM-based agents covering latency, cost, and quality metrics.