Glossary term
Glossary term
Governance and Compliance
The controlled process for evaluating, approving, testing, deploying, and tracking changes to AI systems, models, data, prompts, integrations, or controls. AI change management should treat prompts, retrieval sources, fine-tuning data, model versions, tools, and policy rules as controlled artifacts rather than informal updates.
ITIL Change Enablement and ISO/IEC 20000 IT service management practices form the foundation for AI change management in enterprises.
Under SR 11-7, US banks require formal change management with revalidation for material model changes.
ServiceNow Change Management and Jira Service Management are commonly used platforms extended to track AI system changes.