Glossary term
Glossary term
Architecture
A controlled sequence of steps, often deterministic, used to deliver a process outcome.
Zapier's AI automation uses deterministic workflow steps (trigger → filter → action → notification) combined with AI-generated step content, processing over 1.8 billion automated tasks monthly.
ServiceNow's AI workflow engine orchestrates ITSM ticket routing: auto-classification → assignment → SLA tracking → escalation - with AI filling in ticket summaries and resolution recommendations at each stage.
A mortgage origination workflow chains steps - application intake → credit check → document extraction → underwriting score → approval letter generation - with AI handling unstructured document steps.