Glossary term
Glossary term
Product and Operations
A measurable target for AI service performance such as latency, availability, accuracy, error rate, or cost per response. SLOs translate user and business expectations into operational signals. SLOs should be defined per use case, monitored continuously, and tied to escalation, fallback procedures, and capacity decisions.
Google SRE practices popularized SLO discipline including error budgets, applied to AI services through platforms like Vertex AI and Anthos.
OpenAI publishes status.openai.com showing real-time service-level performance against availability SLOs.
Anthropic publishes a status page and per-region availability metrics for Claude API, supporting customer SLO planning.