Glossary term
Glossary term
Product and Operations
BA method translating process steps into agent tasks, tools, context, exceptions, and escalations.
A claims-processing team used process-to-agent decomposition to map a 14-step FNOL workflow into four agent roles: intake, retrieval, decision-support, and drafting agents - each with defined tools, inputs, outputs, and escalation triggers.
A retail bank decomposed its mortgage origination process into agent tasks: document extraction → credit enrichment → affordability calculation → risk scoring → officer briefing - identifying which steps required HITL and which could be automated.