Glossary term
Glossary term
Governance and Compliance
An arrangement where the AI operates more autonomously but humans monitor, audit, or intervene as needed. It suits higher-volume situations where individual review is impractical but oversight remains essential. HOTL design depends on alerting, sampling, audit, and ability to pause the system, with documented criteria for when human intervention is required.
Visa's AI-based fraud detection runs HOTL with rule-based interventions, analysts sampling decisions, and override channels for cardholders.
Spam filters in Gmail and Outlook operate as HOTL systems with users able to mark messages as not spam and analytics teams monitoring overall performance.
Salesforce Agentforce supervisor handoff and Agent Studio audit logs provide HOTL infrastructure for enterprise agentic deployments.