Glossary term
Glossary term
Architecture
Transfer of work between agents, systems, or humans.
OpenAI Swarm demonstrates handoffs where a triage agent classifies a customer request and hands off to a billing or technical-support agent, passing full conversation context via a structured payload.
Salesforce Agentforce routes a complex B2B renewal inquiry from an AI sales assistant to a human account executive, handing off the full interaction history, sentiment score, and recommended next actions.
In a legal-intake workflow, an intake agent collects matter details, then hands off to a jurisdiction-routing agent, which hands off to a matter-type-specific AI paralegal, each receiving structured JSON context.