Glossary term
Glossary term
Product and Operations
Explicit business logic or constraint governing process behavior.
A bank's loan-origination agent enforces a business rule: 'Auto-approve personal loans under $5,000 if credit score >720 and debt-to-income <35%' - the rule is parameterised in a decision table, not hardcoded in the LLM.
Camunda's Decision Model and Notation (DMN) tables encode business rules for an insurance-claims agent - the agent calls the DMN engine to evaluate coverage eligibility, keeping rules auditable and changeable without redeployment.
Salesforce Flow's decision elements encode business rules that an Agentforce agent must follow - e.g., 'escalate to tier-2 support if the customer has 3+ unresolved tickets in 30 days' - enforced deterministically outside the LLM.