Glossary term
Glossary term
Product and Operations
Automation where AI agents plan and execute parts of a workflow.
UiPath Autopilot combines traditional RPA bots with an LLM planning layer - the agent reads a natural-language instruction ('process all pending invoices'), plans the steps, and delegates deterministic sub-tasks to existing RPA robots.
ServiceNow's IT Operations Management uses agentic automation to detect an infrastructure alert, diagnose root cause via log analysis, create an incident, page the on-call engineer, and draft a war-room summary - all without human initiation.
Workato's AI-powered recipes enable agentic automation of revenue-operations workflows: when a deal closes in Salesforce, the agent provisions the account in Stripe, creates an onboarding project in Asana, and sends a welcome email.