Glossary term
Glossary term
Foundations
AI systems that can plan, use tools, maintain state, and take multi-step actions toward a goal.
Klarna deployed an agentic AI that autonomously handles end-to-end customer service cases - retrieving order history, issuing refunds, and updating records - resolving over 2 million conversations without human intervention.
Google DeepMind's AlphaFold 3 agent plans multi-step structural-biology tasks: selecting protein sequences, running simulation tools, evaluating outputs, and iterating until a stable structure is predicted.
Salesforce Agentforce uses agentic AI to autonomously qualify inbound leads: it searches CRM history, scores intent signals, drafts personalised outreach, schedules follow-ups, and escalates to a human rep only on high-value signals.