Glossary term
Glossary term
Architecture
A pattern where one agent transfers control, context, and responsibility to another specialized agent.
OpenAI Swarm uses explicit handoff() calls to transfer context from a triage agent to a billing agent, ensuring the receiving agent has full conversation history plus a structured context payload.
Salesforce Agentforce uses intelligent handoffs where a digital service agent escalates a frustrated customer to a human, packaging conversation history, sentiment score, and recommended resolution steps.
A healthcare intake system hands off from an AI scheduling agent to a clinical-documentation agent once a patient confirms an appointment, passing demographics, chief complaint, and insurance verification status.